Junior–Medium
Field Service Engineer – Data Centre Hardware
Amsterdam, Netherlands
Permanent, full-time 100% · Target start date: January 2027 (project-dependent)
Teconergy is a globally oriented IT service provider specialising in data centre operations and maintenance. We deliver on-site hardware support for enterprise and AI server environments across Europe, working to strict service level agreements (SLAs) for international technology clients.
As a Field Service Engineer, you go on site when a server fails. You handle service tickets from start to finish and restore equipment within the agreed SLA, from 4-hour response to next business day (NBD). The role runs on a 24/7 rotation or on-call schedule, depending on the location.
What you'll do
- Receive service tickets and review the details: serial number, location, fault description and required spare parts
- Contact the customer quickly (within 15 minutes for 4H tickets, 60 minutes for NBD) and book the visit
- Collect and check spare parts from the warehouse, then travel to data centres and customer sites in your region
- Verify the server on site, troubleshoot using BMC logs and diagnostic tools, and replace failed parts (memory, CPUs, disks, power supplies, boards, GPUs)
- Test the repair, get customer confirmation and complete the service report
- Document each visit accurately within 24 hours and close tickets on time; flag any SLA risk before the deadline
- Return defective parts and follow up replacement-part (RMA) cases
- Escalate complex faults to technical support, and follow all data centre safety and ESD rules
What you bring
- Education in IT, electronics or similar, or equivalent training and certification
- Junior: relevant training with some hands-on hardware experience. Medium: 1–3 years in field service, data centre or IT hardware support
- Good knowledge of rack server hardware (CPU, memory, disks, RAID, power supplies)
- Familiarity with remote management tools (BMC/IPMI, e.g. iDRAC, iLO) and hardware logs
- Basic Linux commands and networking basics (cabling, fibre, IP addressing)
- Accurate, structured way of working with ticket systems and reports
- Driving licence (class B) and access to a car
- Willingness to work a 24/7 rotation or on-call, including nights and weekends
- Able to pass a background check for data centre access
- Willingness and ability to successfully complete the vendor/supplier interview, qualification training and technical assessment
Nice to have: experience with GPU or blade servers, storage systems, or certifications such as CompTIA A+ / Server+.
Languages: fluent local language and English required; Mandarin Chinese is a strong advantage. (Dutch)
We offer
- Full training and manufacturer certification on enterprise server and storage products
- Hands-on work with modern data centre and AI infrastructure
- Competitive salary plus shift, on-call and travel allowances
- An international, multilingual team (English and Mandarin) and a clear path to senior roles
Send your CV and a short cover letter in English to contact@teconergy.no. Please clearly state the specific role and country you are applying for in the email subject line. We review applications continuously.